How OGC put an AI workforce on every inbound call.
An operator’s view of running reception, booking and follow-up through Karmaflow — placeholder copy, replace with the published OGC case study.
AI Workforce for Home Services
Better, more profitable home service operations.
AI agents for the end-to-end customer journey — from the first ring to the final invoice.
Go live in ~14 days · No per-minute billing · Keep your CRM
Built for the stack home service operators already run — HVAC, plumbing, electrical, roofing & beyond
ServiceTitanHousecall ProJobberSalesforceQuickBooksTwilio
Speaks your trade · HVAC · Plumbing · Electrical · Roofing
Improve customer experience. Cut operating cost.
Pick a trade and watch a real booking flow — your callers never hit a voicemail, an after-hours dead end, or a hold queue again.
9:41
Karmaflow · Reception
Live · 00:42
Caller
Hi — my AC stopped blowing cold this morning. Can someone come out today?Karmaflow speaking…
Karmaflow · Reception
Sorry about that. I have a tech 14 minutes from you — Marcus, rated 4.9. I can hold the 2:15 window. Want me to book it?Booked · Job #HV-4218just now
Inbound & booking
Answers fast, qualifies, prices, and books straight into your CRM — 24/7, in your voice.
Dispatch & rescheduling
Routes the right tech to the right job using drive time, skill match, SLAs and warranty status.
Follow-up & collections
Chases quotes, no-shows and unpaid invoices by text, call and email — until the job is scheduled or paid.
How it works · Go live in 14 days
From signed up to fully staffed in two weeks.
01 / 03
Connect your stack
We integrate with ServiceTitan, Housecall Pro, Jobber and your phone system in days. Your pricing book, dispatch rules and service-area map become the agents’ training data.
02 / 03
Pick your roster
Start with Reception, or hire all seven agents. Each one ramps on your data and soft-launches on a slice of real call volume — so you watch it work before it scales.
03 / 03
Run the floor 24/7
Agents answer, book, dispatch and follow up around the clock — with a clean handoff to a named human on your team whenever a person is the right call.
Karmaflow's AI agents handle our weekend and evening calls the way a senior dispatcher would — safety first, rate quoted, job booked, tech dispatched. 100% of in-window calls answered live. Our team comes in Monday to a finished schedule, not a backlog.
Michael Arsenault
Operations Manager · Simcoe Muskoka Home Comfort
The Karmaflow difference
Deliver better home service experiences.
Partner with Karmaflow to launch a fully-trained AI workforce that knows your business and is trusted by your customers — at any call volume.
Answer every call, day or night.
Reception handles inbound, after-hours and overflow in your voice — picked up fast, with low-latency speech most callers can’t tell from a person.
Scale the floor without scaling headcount.
Add agents the way you’d add CSRs — by the role. No recruiting, no training cycles, no turnover when the busy season hits.
Built for the trades, not Silicon Valley.
Trained on your pricing book, dispatch rules and service-area maps. Integrates with ServiceTitan, Housecall Pro and the rest of your stack.
[ Karmaflow ]
“I have a tech 14 minutes from you — should I go ahead and book the 2:15 window?”
0s
avg pick-up
0%
after-hours
<0ms
voice latency
The roster · Seven AI agents
Seven specialists. One workforce.
Each agent is purpose-built for a single role on your floor. Hire one, hire all seven — they ramp in days, not months, and never call in sick.
01 / 07
Reception
Inbound call answering & booking
Answers 24/7 inbound and books jobs direct into your CRM — never a voicemail, never a hold queue.
02 / 07
Dispatch
Smart dispatcher
Routes the right tech to the right job using drive time, skill match and live SLAs.
03 / 07
Estimator
Quote builder
Builds priced quotes from photos and call notes in under a minute, ready to send.
04 / 07
Closer
Outbound sales & follow-up
Chases every lead — by text, call and email — until the job is on the schedule.
05 / 07
Concierge
Customer service & reschedules
Handles reschedules, ETAs, complaints and post-job check-ins so customers stay happy.
06 / 07
Reviewer
Review collector
Pulls 5-star reviews from satisfied jobs and flags unhappy ones privately, before they post.
07 / 07
Collector
AR & collections
Chases unpaid invoices, sets up payment plans and sends receipts — politely, persistently.
Custom agent
Need a role we missed? Spin up a custom agent trained on your data in about a week.
Customer spotlightSMHC30 days · live in production · Ontario
The phone rings. Someone always picks up.
Simcoe Muskoka Home Comfort runs HVAC service across Orillia, Barrie, Bracebridge, Huntsville and the Muskoka cottage country. Heating in winter, cooling in summer, on-call when something stops working. The work is straightforward; the phone is where it gets hard. A homeowner with no heat at 4 AM doesn’t want a voicemail. A cottager whose AC dies on a Friday doesn’t want to wait until Monday.
SMHC deployed a Virtual Service Advisor — one agent, one identity — that picks up every web chat, voice, SMS and email, runs the full intake, creates the job in the field service system, and pages the on-duty technician. Underneath, a second layer audits every conversation across twenty-plus dimensions the moment it closes. Every call. Not a sample.
~4 min
Call open to dispatch notified
Identity, intake, fee quoted, job created, duty paged — end to end
86%
Calls completed at first contact
4
Channels, one continuous conversation
24/7
Coverage including weekends
The customer doesn’t know the carrier transfer failed. They know someone answered, took their name, and called them back.
Download the SMHC case studyPDF · 6 pages · no forms before reading
Customer stories · Case studies
Operators running on Karmaflow.
TCC: faster response, fewer missed opportunities.
How TCC handles inbound volume and customer follow-up with an AI workforce — placeholder copy, replace with the published TCC case study.
Inside CAANEO’s AI-run customer operations.
How CAANEO scaled customer handling without scaling headcount — placeholder copy, replace with the published CAANEO case study.
AI answering service alternative · Compare the approaches
How an AI workforce compares to the alternatives.
Every home service shop already has a way of handling calls and follow-up. Here is how an AI workforce stacks up against the usual options.
| Capability | Karmaflow | Answering service | Extra CSR hires | Voicemail & call-backs |
|---|---|---|---|---|
| Answers every call in seconds, around the clockInbound, after-hours, and overflow — no voicemail, no hold queue, no missed lead. | Fully covered | Fully covered | Partial or limited coverage | Not covered |
| Books the job straight into your CRMWrites the appointment into ServiceTitan, Housecall Pro, or Jobber — not a message pad. | Fully covered | Partial or limited coverage | Fully covered | Not covered |
| Prices and qualifies from your own rate bookQuotes from your pricing, service area, and dispatch rules — trained on your business. | Fully covered | Not covered | Partial or limited coverage | Not covered |
| Dispatches the right tech by drive time, skill & SLARoutes the closest qualified technician and respects warranty and SLA windows. | Fully covered | Not covered | Partial or limited coverage | Not covered |
| Chases quotes, no-shows and unpaid invoicesFollows up by text, call, and email until the job is on the schedule or paid. | Fully covered | Not covered | Partial or limited coverage | Not covered |
| Collects 5-star reviews from completed jobsAsks happy customers for a review and routes unhappy ones to you privately first. | Fully covered | Not covered | Partial or limited coverage | Not covered |
| Scales instantly for storm season and peak demandHandles a surge in call volume with no recruiting, training, or overtime. | Fully covered | Partial or limited coverage | Not covered | Not covered |
Comparison of common approaches to handling inbound calls and customer follow-up, as of 2026. Karmaflow is designed to work alongside the field-service tools you already run — ServiceTitan, Housecall Pro, and Jobber remain valuable workflow software, and Karmaflow reads from and writes to them rather than replacing them.
FAQ
Questions we get on every demo.
No. Low-latency, high-fidelity voice means most callers can’t tell. You pick the voice that matches your brand during the demo.
Around 14 days. That covers CRM integration, voice setup, dispatch-rule mapping, and a soft launch on a slice of your real call volume.
A clean handoff to a named human on your team — with the full transcript and a recommended next step. No dropped balls.
Yes. Most shops keep their team and use Karmaflow for after-hours, overflow and outbound. Your people do the high-value work; the agents absorb the volume.
Per agent, per month — like a fully-loaded hire, not a per-minute meter. Most operators run three to five agents in month one, with no surprise overage.
In your CRM. We don’t sell, share, or train public models on your data. Enterprise-grade security with tenant isolation and field-level access controls — HIPAA-ready for trades that require it.
Platform glossary · Defined terms
The vocabulary of the platform.
Proprietary concepts you’ll encounter across Karmaflow — defined plainly, so owners, office managers, and technicians work from the same definitions.
- Living Intelligence Layer
- Karmaflow’s reasoning engine and native graph data store. Every agent reads from and writes to the same connected representation of customers, jobs, calls, and outcomes — so context compounds across interactions instead of resetting per call.
- Account Graph
- The connected representation of a customer inside the Living Intelligence Layer — service history, equipment, warranties, past jobs, payment status, and the relationships between them. Agents reason over the graph before acting.
- Cross-Encounter Memory
- Pattern recognition that operates across multiple calls, channels, and time windows. Where a typical phone bot forgets after a call, Karmaflow agents connect today’s service call to last season’s repair and an open quote from last month.
- Unified Action Ledger
- A reviewable audit trail for every agent decision and action. Each entry records what the agent did, the reasoning chain, the data it consulted, the permission scope it used, and the outcome — so owners and office managers read from the same record.
- Human Interface
- Karmaflow’s mechanism for operating software that does not expose a good API. Agents drive the UI the way an office team would — clicking, typing, navigating menus — letting them work older dispatch boards and one-off tools.
- Risk-Tier Guardrails
- Identity-locked, scoped permissions applied to every agent action. Low-risk actions auto-execute under monitoring. Medium-risk actions soft-approve with notification. High-risk actions hard-stop until a human confirms.
- Reasoning Trace
- The citation chain behind any agent output — the pricing rules read, the graph nodes consulted, the prior jobs matched, and the decision path. Surfaced in-line for review and stored in the Unified Action Ledger.
- Autonomous AI Workforce
- Karmaflow’s framing for a configurable team of AI agents that run reception, dispatch, estimating, follow-up, and collections as one continuous reasoning system — not a collection of single-purpose bots.
See what Karmaflow can do for your shop.
A 30-minute live floor walkthrough. We'll answer a real call from your service area while you watch — no deck, no slides.